We have recently appointed courier company DPD to deliver all our orders. This we feel will make our customer experience a lot better than it was. It means that all orders are sent via DPD's Next Day Service and you will get a text and e-mail letting you know the delivery arrangemnts. You will be informed on the morning of the delivery of the ONE Hour time slot in which your order will be delivered to you. You will have the option to rearrange the delivery to another day, to have it delivered to a neighbour and their are other options that DPD will give you.
As we are spending most week days on the road visiting POELT courses our production happens mostly during weekends. So, any order we receive by 1:00 pm on a Wednesday will be produced that weekend and will be dispatched early the following week on a 'Next Day Delivery Service'. Orders received after 1:00 pm on a Wednesday will be included in the following weeks production and delivery cycle. We will always try to meet any urgent deadlines if needed but call us or e-mail to arrange.
Ordering On Line
Please see our leaflet or classroom posters which provide instructions on how to order on line.
Ordering and paying on line for your Section Photographs is the only way to get them. We no longer collect money in the College or deliver orders to the College. Part of the online process is that you will have to register, similar to most online shopping including Amazon. This make the whole process secure along with the PayPal facility provides you with all the usual online shopping protection. You can use any debit or credit card to make your payment or, you can chose to use your PayPal account if you have one. Very occasionally PayPal account holders may experience difficulty in paying for an order with a debit or credit card, there is nothing wrong when this happens; it's PayPal's extra security that causes this. Re-doing the order usually sorts this problem but if the problem persists please contact us and we will e-mail you a PayPal Invoice which you can view and pay very quickly and easily. This method also maintains the very high level of buyer protection afforded by PayPal.
What Happens After Your Section Photograph Is Taken?
About a week after we take your photograph we will send to your college a combined photograph and typesetting proof. It is very important that when you see this you check that your name is printed correctly. You will have supplied us with your name and establishment at the time but we have to interpret your hand writing and with the best will in the world we won't always read a characture the way it was intended. Please check and it will save you the disapointment of buying a photograph with your name printed incorrectly.
After we have received approval of the typesetting, or any changes that are required (we require this in writing, preferably by e-mail) we will then publish your Section Photograph Reference number in our online store, this is to ensure that only Section Photographs that have approved typesetting can go on sale. Also this ensures that once we publish the Reference Number we will be able to complete and dispatch orders very quickly. Our aim is to put orders in the post within 1 week of receiving them.
We will never publish the actual photograph image on our website, the Prison Service won’t allow this. So it is important, to ensure you receive the right photograph, that you place your order using the correct reference number. If you have any doubt about the correct reference number for your Section Photograph, please contact us and we will be happy to guide you through the process.
Included with the Proof will be a quantity of our leaflets that illustrate how to order online. This leaflet will have your Section’s Photograph Reference Number printed on it. This number is unique to your Section.
Copy and Reproduction Rights
We do not charge for taking the photographs, for processing or providing proofs of our images. Because of this we retain full Copy & Reproduction Rights as prescribed in the:
Copyright, Design and Patents Act 1998.
No one is obliged to purchase Section Photographs but the only legal way of acquiring one of our images is to purchase it from us. The practise of copying or photographing our images is strictly forbidden and we will use the full powers of the law to protect our rights, investment and income.
It has come to our notice that people have copied our images and published them on social media, network groups and distributed them by SMS. Apart from these practices being Copyright theft they are creating a very dangerous security issue for the people on the photographs and their families by the wrongful uploading of our images to insecure networks.. We will take the strongest legal action we can every time we discover instances of these practises.
Your Photograph Reference Number will not be visible in the online store until we have received approval in writing that all names and details are printed correctly. All that is needed is a short e-mail stating that all details are correct or listing any changes that are required. This e-mail can be from one of your tutors or anyone on the photograph on behalf of the Section. This is to ensure that no one purchases a photograph and then discovers that their details are printed incorrectly. It is important that each person on the photograph checks and approves their details.
Printing can not be changed without cost once we have received approval.
Backdated prints and reprints
We are pleased to accept enquiries regarding reprints of course photographs going back to 2014.
We are unable to produce reprints of course photographs that occurred prior to 2014.